FAQ's
Ordering, Shipping and Drop‑Off
How do I send my La Sportiva shoes for resole?
First, complete our online Resole Order Form to select the services you require (e.g.resole, rand repair). Next, securely pack your shoes along with a printed copy
of your Repair Booking Confirmation and your name and contact details. Please
ensure your shoes are clean and dry. We may not be able to carry out the
required services if your shoes are not returned in a suitable manner.
Please send your shoes to our workshop by post only — in-person drop-offs are not accepted.
What happens after you receive my shoes, and when do I pay?
Once we receive your shoes, we conduct a detailed inspection to ensure the requested work matches the condition of the footwear. If any additional repairs are necessary, we’ll contact you with a revised quote for approval before proceeding. After you confirm, we complete the repair work. Payment is requested only once all agreed repairs have been finished.
What if I don’t have access to a printer?
If you cannot print the order form, include a note inside the parcel with your Repair Booking Confirmation number, name, contact details, and return address so we can send your shoes back to you.
What can and cannot be Resoled/Repaired
Which La Sportiva models are eligible?
We can resole most La Sportiva climbing shoes, including edgeless or No-Edge models such as the Futura, Mantra, Genius, and others—provided the condition of the shoe allows for it. For non-climbing models, such as approach shoes and mountain boots, options currently eligible for repair are listed on our Approach & Mountain page.
Please note, all repairs depend on the condition of the shoe and availability of original La Sportiva components.
Are there any La Sportiva shoes you’ll refuse to resole?
We may decline or limit repairs if there is extensive damage to the rand, such as deep cuts, tears, or severely worn edges, which can prevent safe and effective repairs. Significant wear or tears in the upper fabric or stitching may also lead us to refuse or limit service.
Do you resole shoes previously repaired by another repairer?
We prefer resoling shoes we originally serviced (to maintain quality control). However, depending on the quality of prior work, we may accept third-party repairs — subject to approval after you submit photos and details in advance.
Can a shoe be resoled more than once?
Yes, in many cases. But, each subsequent resole is more delicate due to accumulated wear. We will assess whether another resole is safe and worthwhile once your shoe is in hand.
Please note: Approach shoes can only be resoled once, due to their construction and material limitations.
Can you repair shoes from other manufacturers?
Sorry, we can only carry out repairs on La Sportiva shoes.
Original Parts, Rubber & Materials
Do you use original La Sportiva rubber and parts when resoling?
Yes — as an official La Sportiva Repair Centre, we use genuine La Sportiva and Vibram® rubber components to ensure your shoes maintain their original performance and feel as close to new as possible.
Which rubber compounds will my shoes be resoled with?
We match your shoes with the original compound they were designed with. For example:
- Solution Comp, Theory, Futura, Mantra, Skwama → Vibram® XS Grip2 (soft, sensitive, high friction)
- Miura, Katana, Finale → Vibram® XS Edge or XS Grip2, depending on the model (supportive, durable, edging-focused rubber)
- Genius, Futura, Mantra, Mandala → uses a No Edge sole kit, matched to the original factory specification
We guarantee to match the compound, thickness, and shape exactly to La Sportiva’s original factory design—ensuring your shoes perform as well as they did when new.
Timing, Cost & Turnaround
What is your pricing?
Please refer to relevant model order page for pricing detail.
How long will the process take?
Typical turnaround is 2–3 weeks after we receive your shoes, subject to workshop load, model complexity, and additional repair needs. Please note: If the component parts required are unavailable, we will contact you with an estimated lead-time.
What if additional wear is discovered during inspection that wasn’t shown in my photos or described in my order form?
If, during inspection, we identify additional wear that was not visible or detailed in your original photos or order form, we will pause the work and contact you with a detailed summary of the necessary repairs along with a revised cost estimate. You can then decide whether to proceed.
Warranty & Workmanship
Does resoling affect the manufacturer’s warranty?
We take pride in our hand-crafted resoling, carried out with the highest level of artisan care and precision. Once a shoe is resoled, the original La Sportiva manufacturer warranty no longer applies to the shoe itself — however, we guarantee our repair work against defects in materials or technique for up to one year. If you notice peeling, separation, or failure under normal use within that time, contact us and we’ll put it right.
What if I have a warranty issue unrelated to resoling my La Sportiva shoes?
La Sportiva provides a 1-year warranty in the UK from the purchase date, covering manufacturing and material defects. Warranty claims must be made through the original retailer. Please keep your purchase receipt as proof of purchase.
Contacting Us
Can I speak to someone about my resole?
Absolutely! If you have any questions that haven't been answered here, or if you need further assistance with your resole, feel free to reach out. Our team is ready to help and will respond as quickly as possible.
You can contact us directly via email, phone, or by adding further details to the additional information section of the repair order. We’ll be happy to discuss your resole details or assist with any other queries you may have.
Email: lasportiva@lyon.co.uk
Phone: +44 (0) 15396 24040
Alternatively, you can use our Contact Form on the website, and we’ll get back to you shortly.